法的通知
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Distributor |
合同会社. ソフィー・ホーキンス |
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representative person |
ソフィー・ホーキンス |
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location |
〒722-0046 尾道市長江2丁目21-32 |
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telephone number |
+819024349185
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Telephone reception hours |
お電話がつながりにくい場合がございます。お急ぎのご用件がございましたら、ウェブサイトの「お問い合わせ」ページに記載のメールアドレス（hello@sophiehawkins.com）までご連絡くださいますようお願いいたします。 |
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email address |
hello@sophiehawkins.com |
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Website URL |
www.sophiehawkins.com |
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Product sales price |
商品が取引される際に使用される実売価格を税込で表示します。 |
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Fees required other than the product price |
日本国内への配送については、1回のご注文につき、全国一律で750円(税込)をいただいております。 日本以外の国への配送については、国や地域、配送する商品の重さによって送料は異なります。また、国や地域により関税や通関手数料などの追加費用が別途発生する場合がございます。あらかじめご了承ください。 |
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payment method |
クレジットカード決済 |
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Payment period |
クレジットカード決済：商品注文時にお支払いが確定します。 |
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Delivery time of the product |
弊社では、前週分のご注文を毎週月曜日に一括して発送いたしております。ただし、銀行休業日または国民の祝日が月曜日に該当する場合には、翌火曜日に発送させていただきます。 また、ご注文を月曜日に含めて発送をご希望の場合は、日曜日15時までにご注文を完了していただけますようお願い申し上げます（なお、実際の発送日はご注文日から最も近い月曜日となります）。 |
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Returns and Exchanges |
注文と異なる商品が到着した場合、または商品に不具合があった場合を除き、どのような場合でも注文完了後のキャンセルはできません。また、お客様都合の返品も一切受け付けることができません。 注文と異なる商品が到着した場合、または商品に不具合があった場合、商品到着から15日以内にお問合せ窓口にご連絡ください。 商品の状態を拝見させていただき、弊社にて間違いや不具合の確認ができた場合、在庫があれば商品の交換、在庫がなければ返金をさせていただきます。 さらに、オンラインストア直販分に関しては以下を追加で記載いたします： オンラインストアにて直接ご購入いただいた商品につきましては、商品到着日を含め30日以内に、下記カスタマーサポート宛にご連絡のうえご返品ください。 |
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Refund Policy |
商品に不具合があった場合は当社が送料を負担いたしますが、お客様ご都合によるご返品または交換の場合は、送料はお客様のご負担となります。 |
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Return Shipping Fee |
商品に不具合があった場合は弊社が送料を負担いたしますが、お客様都合で商品をご返品または交換される場合は、送料はお客様のご負担となります。 |
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Distributor |
SOPHIE HAWKINS LLC. |
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Representative person |
Sophie Hawkins |
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Location |
〒722-0046, 2-21-32 Nagae, Onomichi, Hiroshima |
|
Telephone number |
+819024349185
|
|
Telephone reception hours |
It may be difficult to get through on the phone. If your inquiry is urgent, please contact us using the email : hello@sophiehawkins.com found on the contact page on our website. |
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Email address |
hello@sophiehawkins.com |
|
Website URL |
www.sophiehawkins.com |
|
Product sales price |
The actual selling price used when the product is traded is displayed, including tax. |
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Fees required other than the product price |
For deliveries within Japan, we charge a flat rate of 750 yen (tax included) per order nationwide. For deliveries to countries outside of Japan, shipping fees vary depending on the country or region, and the weight of the item being delivered. Also, additional costs such as customs duties and customs clearance fees may be incurred depending on the country or region. Please be aware of this in advance. |
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Payment method |
Credit card payment, Debit Card Payment |
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Payment period |
Credit card payment: Payment is confirmed when the product is ordered. |
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Delivery time of the product |
We dispatch all orders from the week prior, every Monday. Except for bank holidays. On the event of a bank or national holiday that falls on a Monday, we will ship on the Tuesday just afterwards. Place your order by Sunday at 3pm to be included in the dispatch day - (The Monday closest to the day you’ve ordered) |
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Returns and Exchanges |
In any case, orders cannot be cancelled after completion, except in the case that the product is different from the order or is defective. We also do not accept returns at the customer's convenience. Please note that no refunds will be accepted for orders returned without prior notice, or for returns or cancellations due to refusal to accept the order. If you receive an item that is not what you ordered, or if the item is defective, please contact us within 15 days of receipt. In this case, we will bear the return shipping costs. We will inspect the condition of the product and if we are able to confirm the error or defect, we will replace the product if it is in stock, or refund the money if it is not in stock. Please note that even if the product is defective, we may refuse to exchange it if we cannot determine that the product is "unused" according to our company's standards. We apologize for any inconvenience caused. If you purchased the product direct from our online store, please contact our customer service email : hello@sophiehawkins.com and return the product within 30 days, including the date the product arrived. We will respond after confirming the date of purchase and the condition of the product. If there is no defect caused by us, or if the product is defective but cannot be determined to be "unused" according to our standards, we may refuse to respond. Please note this in advance. |
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Refund Policy |
We will provide a full refund once the product is returned to our store with the tags still attache. If there is no defect caused by us, or if the product is defective but cannot be determined to be "unused" according to our standards, we may refuse to respond. Please note this in advance. |
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Return Shipping Fee |
If the product is defective, we will bear the shipping costs, but if you return or exchange the product for your own reasons, you will be responsible for the shipping costs. |
